Progress
on Targets For 2004
Relationships
are at the Heart of Everything We Do
- Family satisfaction
with their network – target of 80% was met (increased from 70% to
80%).
- Families and facilitators
rate PLAN's communication about roles and relationships as effective -
target of 80% achieved (families increased from 73% to 88% and facilitators
decreased from 97% to 89%).
- Develop more consistent
documentation regarding goal attainment. This target was met. A
new method of documentation is in the early stages of implementation.
- The target of 75%
of people at the centre reporting they have enough people to do things
with was not met. (Increased from 62% to 63%).
Peace
of Mind for Families
- Family confidence
in PLAN’s ability to maintain their relatives’ network target of 80%
was met. Confidence of families increased from 70% to 83%.
- Peace of mind for
families was 75%. Although family reports of peace of mind increased from
67% to 74%, this target is outstanding...
A
Commitment to Family Direction, Leadership and Accountability
- Create tracking system
for concerns. This target was met.
A tracking system was created.
- Track number of family
opportunities for contact with PLAN and rate of participation. All PLAN
events and rate of participation have been tracked. This target was
met.
- Increase effectiveness
of family mentor program to 80%. 88% of families find PLAN’S Board or other
families effective in providing them with support and information (2002-71%
found mentors effective) This target was met.
Leadership
and Advocacy
- Families and facilitators
will be aware of PLAN's policy and regulatory reform work - target of
80% was met (families increased from 75% to 85% and facilitators increased
from 70% to 75%)
- Track number of individual
advocacy responses to consider need for additional training and/or personnel.
This has been partially achieved.
Self-Sufficiency
with an Entrepreneurial Spirit
- At least 70% of the
cost of non-subsidized networks will be covered by fees and contributions
(increased from 53% to 75%) This target was met.
- 70% of lifetime members
will feel they receive a good return on investment considering the network
and PLAN's services. This target was met (increased by 65% to 85%)
- 22% of operating
revenue will be secured from foundations and corporations. This target
has been met (increased from 16% to 44%)
- There will be 1,600
PLAN associates. This target was met.
(1686 associates as of March 31, 2005)
- At least 50% of lifetime
members will indicate they have left or intend to leave a bequest to PLAN
in their wills. This target is outstanding. (Increased from 19%
to 32%)
- At least 57% of operating
revenue will be secured from families and supporters. This target was
not met.
- Tax credits for family
fees will be secured. This target is outstanding.
Dedicated
and Passionate People
- Employee satisfaction
with opportunities for learning and growth target was 70%. This target
was met. Satisfaction increased from 60% to 80%
- The target for staff
satisfaction with their opportunities for input was 80%. Satisfaction with
opportunities for input increased from 70% to 93%. This target was met.
- Facilitator retention
target was 80%. While retention of facilitators increased from 65% to 78%,
this target is still outstanding...
Comfort
with Ambiguity and Risk
- A decision will be
made regarding organizational limits to growth.
This target was met.
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