Executive
Summary
PLAN is the first
not-for-profit organization in Canada to conduct an externally reviewed
social audit using the framework developed by the Institute for Social
and Ethical Accountability (www.accountability.org.uk).
PLAN undertook
the social audit at a time of increasing interest in and demand for
its services. The social audit was identified as the best process
to ensure the core organizational values will continue to inspire,
inform and shape PLAN for years into the future. The social audit
was implemented to enhance PLAN's accountability and strengthen its
services. The social audit had four goals:
- Strengthen
relationships across the organization
- Assess how
well we are living our core values
- Determine how
effectively we are serving members
- Explore how
growth and change are impacting the organization.
Stakeholders from
across the organization were involved in all aspects of the audit.
To conduct the
audit, a unique framework that identified key elements that constitute
PLAN was developed. Our Social Audit Steering Committee developed
performance indicators for each element to measure PLAN's effectiveness
and identify areas for improvement and development.
The findings in
this Accountability Report identify many areas of strength for PLAN.
In particular, it is clear that personal networks are making a significant
difference in people's lives and families have a great deal of confidence
in PLAN. Support for PLAN's core values is widespread in the organization.
The findings demonstrate that PLAN has a contagious vision and many
dedicated and passionate people who are committed to sharing it. This
Accountability Report recognizes PLAN for its leadership, advocacy,
and focus on contribution and citizenship.
PLAN's Board has
responded to areas for improvement identified in the social audit
process and has set 23 targets for 2004 that will guide PLAN's strategic
planning. The most significant area for development is in the realm
of funding and self-sufficiency. In addition, PLAN has set targets
to increase its effectiveness in supporting families to achieve the
elusive goal of peace of mind.
PLAN
will undertake its next social audit in 2004.
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